Shipping Policy

Shipping Policy

Last Updated: May 17, 2026

Processing Time

Orders are processed within 1-2 business days, Monday through Friday, excluding holidays.

Domestic Shipping

Standard orders arrive within 3-7 business days after dispatch. Expedited options may be available at checkout.

International Shipping

We ship worldwide via DHL. International orders arrive within 7-21 business days. International customers are responsible for customs duties and import fees.

Order Tracking

Once your order ships, you will receive an email with tracking information.

Delivery Issues

If your package is lost or damaged, contact us at [email protected] or 800-886-4926 immediately.

Address Changes

We can modify your address before shipment. Once shipped, address changes may not be possible.

Contact

RatchetStrap.com, 1015 N I35E Suite 218, Carrollton TX 75006. Phone: 800-886-4926. Email: [email protected]