Frequently Asked Questions
About Our Products
What makes GraffitiWipe different? Our wipes use a soy-based formula that lifts spray paint in seconds without scrubbing or harsh fumes. Surface-safe for brick, glass, painted walls, metal, and more.
Are GraffitiWipe products safe indoors? Yes. Our soy-based formula produces far fewer fumes than solvent-based removers, making them safer for ventilated indoor spaces.
What surfaces can I use them on? Brick, concrete, painted walls, glass, metal, signage, and most hard surfaces. Always test in a small hidden area first.
Do the wipes dry out? Keep lids tightly sealed when not in use. Properly stored, they maintain effectiveness for an extended shelf life.
Orders and Shipping
How long does shipping take? Domestic: 3-7 business days. International: 7-21 business days.
Can I track my order? Yes – you will receive a tracking email once your order ships.
Do you ship internationally? Yes, worldwide via DHL. International customers are responsible for customs fees.
Returns and Refunds
What is your return policy? 30 days from receipt for unused, unopened items in original packaging. Opened products cannot be returned.
How do I start a return? Email [email protected] or call 800-886-4926 before shipping items back.
How long do refunds take? 5-7 business days after we receive and inspect the return.
Bulk and Commercial Orders
Do you offer bulk pricing? Yes! We work with transit authorities, property managers, schools, and municipalities. Contact us for volume pricing.
Payment
What payment methods do you accept? Visa, Mastercard, American Express, Discover, PayPal, and options shown at checkout.
Still Have Questions?
Phone: 800-886-4926 | 214-731-6935. Email: [email protected]. Address: 1015 N I35E Suite 218, Carrollton TX 75006